How to Order from Our Website

We’ve made ordering from our UK-based eye care website simple, safe, and hassle-free. Follow the step-by-step guide below to place your order with confidence.

Step 1: Browse Our Products

Start by exploring our range of eye care products, including dry eye treatments, lid hygiene solutions, masks, drops, and gels.

  • Use the menu or search bar to find a product
  • Click on any product to view full details, usage guidance, and pricing

Step 2: Read Product Information Carefully

Before adding an item to your basket, review the product page:

  • Product description and key benefits
  • How to use the product
  • Ingredients or materials (if applicable)
  • Medical disclaimer (where relevant)

This helps ensure the product is suitable for your needs.

Step 3: Add Items to Your Basket

Once you’ve selected a product:

  1. Choose the required quantity
  2. Click Add to Basket

You can continue shopping or proceed directly to checkout.

Step 4: Review Your Basket

Click the Basket icon (usually at the top of the page) to review your order.

Here you can:

  • Check selected products and quantities
  • Update quantities or remove items
  • View the total cost

When ready, click Proceed to Checkout.

Step 5: Enter Your Delivery Details

At checkout, provide your delivery information:

  • Full name
  • UK delivery address
  • Contact details (email and phone number)

Please ensure your address details are correct to avoid delivery delays.

Step 6: Choose Your Payment Method

We offer secure checkout using trusted payment providers.

Available options may include:

  • Debit or credit card
  • Other secure payment methods (if shown at checkout)

All payments are encrypted to protect your personal and financial information.

Step 7: Review & Place Your Order

Before completing your purchase:

  • Review your order summary
  • Confirm delivery details
  • Read and accept our terms and conditions

Click Place Order to complete your purchase.

Step 8: Order Confirmation

After placing your order:

  • You’ll see an on-screen confirmation
  • A confirmation email will be sent to your registered email address

This email includes your order details and reference number.

Step 9: Delivery

  • Orders are dispatched within the UK
  • Delivery times will be shown at checkout
  • You’ll receive updates if tracking is available

Need Help?

If you have any questions or need assistance with your order:

  • Visit our Contact Us page
  • Email our customer support team

We’re here to help you every step of the way.

Medical Disclaimer: Our products are designed to support eye comfort and hygiene. They do not replace professional medical advice. If you have ongoing or severe eye symptoms, please consult an eye care professional.